Feedback from previous guests about their experience.
84%
enjoyed the hotel and would happily stay again
8.4/10
Great
Rooms
7.4
Location
9.2
Service
8.6
Dining
7.6
Guest reviews
8.4/10
based on 5 reviews
8.7
8.7/10 based on 901 reviews
Peter
United Kingdom,
March
2025
5.2/10
I had a pleasant stay at Novotel Brugge Centrum, enjoying its central location just a short walk from the main attractions. The room was spacious and clean, equipped with tea and coffee facilities. However, the breakfast area felt overcrowded at times, and some food options ran out quickly.
Rooms
8.0
The room was spacious and tidy, with a comfortable bed. though I found the space around the bed a bit tight.
Service
8.0
Staff were friendly and professional, making check-in smooth. but I did experience a delay in finding assistance one night.
Location
10.0
The hotel’s location was fantastic, allowing easy access to everything I wanted to see in Bruges, all within walking distance.
Dining
7.0
Breakfast offered a good variety. it was just a bit crowded and sometimes items were slow to be replenished.
Facilities
7.0
I appreciated the outdoor pool and garden area, even though they were closed during my visit. the hotel also offered a children’s play area.
Francis
United Kingdom,
March
2025
5.8/10
I had a pleasant stay overall at Novotel Brugge Centrum, thanks to the convenient location and lovely staff. The service was attentive and really made a difference, but the room I stayed in showed signs of age and could use some TLC. While the location was perfect for exploring Bruges, the room decor and amenities were a bit outdated. 🌟
Rooms
7.0
The room was spacious and clean with a comfortable bed, but it did have an outdated bathroom and some wear and tear.
Service
10.0
The staff were incredibly friendly and helpful, making my stay more enjoyable. They were very accommodating when I had to extend my stay due to car issues.
Location
9.0
The hotel is perfectly located just a short walk from the center of Bruges, surrounded by beautiful sights.
Dining
8.0
I enjoyed a good breakfast that met my expectations, though it could have offered more vegetarian options.
Facilities
6.0
The hotel has great facilities like an underground car park, but I did notice the pool had some cleanliness issues.
Owen
United Kingdom,
December
2024
6.2/10
While my stay at Novotel Brugge Centrum had its highlights, such as the excellent location and friendly staff, the room left much to be desired. The bathroom was old and in need of modernisation, which diminished the overall experience. The bed was comfortable, and the breakfast met the usual Novotel standards, but I felt that the room's condition did not justify the price I paid.
Rooms
6.0
The room was disappointing, showing signs of wear and an unpleasant odor. The bathroom was outdated, and there were issues with cleanliness.
Service
8.0
The reception staff were friendly and professional, and they responded to my concerns about the room with understanding.
Location
9.0
The hotel's location is perfect for exploring Bruges. I was able to walk to the main attractions easily.
Dining
8.0
The breakfast was quite good, consistent with the usual standards I expect from Novotel.
Facilities
6.0
I found the hotel amenities adequate, but the room needed more attention, especially regarding housekeeping.
Layla
United Kingdom,
November
2024
6.2/10
I had a lovely stay at Novotel Brugge Centrum. The location was fantastic, being close to the city center and various attractions. The staff were friendly and accommodating, although the rooms could use a bit of a refresh. Overall, it was a comfortable experience, and I would definitely return.
Rooms
8.0
My room was spacious and clean, with comfortable beds that ensured a good night's sleep. However, I noticed some aspects of the decor were a little tired and could benefit from updating.
Service
9.0
The staff were incredibly helpful and friendly, always wearing a smile. They provided a warm welcome upon arrival and gave me a discount card for local attractions, which was a nice touch.
Location
10.0
The hotel is perfectly situated, within walking distance of the main attractions, shops, and the market square. It made exploring Bruges so convenient for me.
Dining
8.0
Breakfast was good, with plenty of options (though I found there were quite a few sweet items). I appreciated the quality of the food provided.
Facilities
9.0
The hotel offered great facilities like housekeeping and dry cleaning, making my stay comfortable. It was also dog-friendly, which was a plus for me.
Julian
United Kingdom,
October
2024
6.6/10
I had a pleasant stay at Novotel Brugge Centrum with an excellent location near the city center, allowing easy access to central attractions. The room was clean and comfortable, but I found the breakfast a bit overpriced for what was offered. Overall, the hotel met my needs and offered reliable facilities, making it a great choice for my visit. 😊
Rooms
8.0
The Standard Double Room was spacious, clean, and comfortable, providing a great sleep experience. The layout, with the toilet separated from the bathroom, was practical. The sofa bed was cozy, and I appreciated the air conditioning and quiet refrigerator.
Service
8.0
I encountered friendly and helpful staff throughout my stay, particularly in the bar area, which made for a welcoming atmosphere.
Location
8.0
The hotel's location is fantastic, just a short five to ten-minute walk to most attractions in Bruges, which made it super convenient for exploring the city.
Dining
7.0
Although I didn’t opt for breakfast due to the high price, I noticed plenty of options nearby for dining, which is advisable. The bar offered a good selection of beers and snacks.
Facilities
7.0
I appreciated the available amenities such as the laundry service, dry cleaning, and the relaxed bar vibe. However, the outdoor pool was not open during my stay, likely due to the season.
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